![]() The audio over the PA system was difficult to decipher much of the time. Boarding was chaotic at best with very little control and guidance provided by Delta staff. Seating in immediate gate area was not comfortable. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. ![]() Maybe they have better service on the east coast but they should do a total overhaul of their service in the Caribbean."Ĭons: "Our flight was originally scheduled for departure at 7:45 PM. Never flying with them again obviously, and recommend you avoid them if you have connections or need to get somewhere guaranteed. They assured me they would refund me but of course I've been emailing with Cape Air for a week and still no refund. Flight was cancelled on xmas weekend because the "pilot was over his hours." After they rebooked everyone else on the flight including my boyfriend, their computer wouldn't rebook me for some reason so I had to purchase a ticket to be able to leave. This time, they left me stranded in Puerto Rico. ![]() I was left stranded in St Croix because even though they charged me for the flight "my name didn't appear on their seat list." And they were like oops nothing we can do sorry. ![]() ![]() Cons: "They have a bad rap in the Caribbean for bad service and unreliability, as I found out after my bad experiences. ![]()
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